SEVEN CLOUDS TRAVEL & TOURISM LLC

TERMS AND CONDITIONS OF USE AND TRAVEL BOOKING

Last Updated: July 2026 Document Version: 3.0

1. INTRODUCTION AND CONTRACTUAL APPLICATION

These Terms and Conditions of Use and Travel Booking ("Terms") constitute a legally binding agreement between the person accessing, communicating with, instructing, or purchasing services from Seven Clouds Travel & Tourism LLC ("Customer", "Passenger", "You" or "Your") and Seven Clouds Travel & Tourism LLC, a company registered in Dubai, United Arab Emirates under DED Licence No. 930721 ("Seven Clouds", "Company", "We", "Us" or "Our").

These Terms govern, to the extent applicable:

a. access to and use of www.sevencloudstravel.com ("Corporate Website");

b. travel enquiries submitted to Seven Clouds;

c. quotations and itineraries issued by Seven Clouds;

d. bookings arranged through telephone, email, WhatsApp, messaging platforms or other electronic communication channels;

e. manual or consultant-assisted reservations;

f. payment instructions and payment links issued by Seven Clouds;

g. flight, hotel, tour, transfer, insurance, visa-assistance and other travel-related services arranged by Seven Clouds; and

h. any other transaction expressly incorporating these Terms.

By instructing Seven Clouds to proceed with a reservation, submitting passenger or traveller information for booking purposes, authorising ticketing, making full or partial payment, clicking an acceptance mechanism, or otherwise clearly confirming a booking instruction after being given access to these Terms, You acknowledge and agree to be bound by these Terms.

Nothing in these Terms excludes, restricts or modifies any right or remedy which cannot lawfully be excluded, restricted or modified under mandatory laws of the United Arab Emirates.

2. DEFINITIONS

For the purpose of these Terms:

"Booking" means a reservation, ticket, voucher, order or travel arrangement requested by the Customer and arranged or facilitated by Seven Clouds.

"Booking Confirmation" means written confirmation issued by Seven Clouds or the relevant Travel Service Provider confirming the relevant Booking.

"Booking Platform" means the separate transactional platform operated at Cloudsscanner.com.

"Company Service Fee" means any booking, consultation, administrative, handling, processing, amendment, cancellation or refund facilitation fee charged by Seven Clouds.

"Customer" means the person making the Booking and, where applicable, any Passenger on whose behalf the Booking is made.

"Fare Rules" means the fare, rate, cancellation, refund, amendment, no-show, baggage and other contractual rules imposed by a Travel Service Provider.

"Passenger" means each traveller named or intended to be named in a Booking.

"Supplier-Caused Event" means an act, omission, failure, delay, change or disruption attributable to a Travel Service Provider or another independent third party outside Seven Clouds' reasonable operational control.

"Travel Service Provider" or "Supplier" means any independent airline, hotel, resort, accommodation provider, tour operator, destination management company, cruise operator, railway operator, car rental company, transfer provider, transport operator, insurer, assistance provider, embassy-service facilitator, visa-processing partner, Global Distribution System provider, bedbank, wholesaler, consolidator, aggregator, API provider, payment processor or other independent provider involved in supplying or facilitating a travel product or service.

3. ROLE OF SEVEN CLOUDS AS TRAVEL INTERMEDIARY

3.1 Independent Travel Intermediary

Unless Seven Clouds expressly confirms in writing that it is itself the principal operator of a specific travel service, Seven Clouds acts as an independent travel intermediary, booking facilitator and, where applicable, disclosed booking agent in arranging travel products and services supplied, operated, controlled or fulfilled by independent Travel Service Providers.

Seven Clouds does not become the airline, hotel operator, transport operator, tour operator, insurer, immigration authority or other principal Travel Service Provider merely because Seven Clouds:

a. identifies or recommends a travel service;

b. provides a quotation;

c. communicates with the Supplier;

d. makes or facilitates a reservation;

e. collects or processes payment;

f. issues a Company invoice;

g. transmits a ticket, voucher or confirmation;

h. assists with an amendment, cancellation or refund request; or

i. provides customer support in relation to a Booking.

3.2 Supplier Contract

Where a travel service is supplied by an independent Travel Service Provider, the Customer enters into or becomes subject to a separate contractual relationship with that Travel Service Provider.

The relevant Supplier's Fare Rules, conditions of carriage, booking conditions, cancellation rules, refund rules, check-in requirements and operational policies may apply in addition to these Terms.

3.3 No Assumption of Supplier Obligations

Except to the extent required by mandatory applicable law or where a loss is directly caused by Seven Clouds' own proven act or omission, Seven Clouds does not assume responsibility for the performance of an independent Travel Service Provider's operational obligations.

The failure of a Supplier to perform its obligations does not, by itself, establish that Seven Clouds has failed to perform its separate intermediary or booking-facilitation obligations.

4. CONTRACTUAL HIERARCHY

Where more than one contractual document applies to a Booking, the following order of precedence shall apply, subject always to mandatory UAE law:

mandatory applicable laws and regulatory requirements;
booking-specific written conditions expressly agreed between Seven Clouds and the Customer;
applicable Supplier Fare Rules and Supplier booking conditions in respect of the underlying travel service;
these Terms;
general promotional or informational material published on the Corporate Website.

Transactions completed directly through Cloudsscanner.com shall additionally be governed by the applicable Cloudsscanner.com User Agreement, Privacy Policy and transactional terms.

Where a conflict concerns an airline's operational service, fare restriction, baggage rule, schedule or condition of carriage, the applicable airline or Supplier rule shall govern the underlying travel service to the extent permitted by applicable law.

5. CORPORATE WEBSITE AND BOOKING PLATFORM

5.1 Corporate Website

The Corporate Website primarily functions as a corporate, promotional, informational and enquiry interface.

Unless expressly identified otherwise, content displayed on the Corporate Website does not constitute confirmation of a Booking.

5.2 Cloudsscanner.com

Certain search, reservation or payment activities may redirect the Customer to Cloudsscanner.com.

A transaction completed through Cloudsscanner.com is subject to the contractual terms expressly incorporated into that transaction.

5.3 No Booking Until Confirmation

An enquiry, quotation, search result, payment request, itinerary proposal or communication with a Seven Clouds employee does not by itself constitute a confirmed Booking.

A Booking is confirmed only when the relevant booking process has been completed and Seven Clouds or the applicable Supplier has issued an appropriate confirmation, ticket number, Passenger Name Record ("PNR"), voucher or other definitive booking record, as applicable.

6. QUOTATIONS, AVAILABILITY AND DYNAMIC PRICING

6.1 Invitation to Transact

Unless expressly stated otherwise, quotations, displayed fares, itineraries, packages and travel proposals constitute invitations to transact and are subject to final availability and verification.

6.2 Dynamic Travel Inventory

The Customer acknowledges that airline fares, hotel rates and other travel inventory may be dynamically distributed through GDS platforms, Supplier systems, bedbanks, wholesalers, consolidators, APIs and other third-party systems.

Prices and availability may change without prior notice before final confirmation or ticket issuance.

6.3 No Fare Guarantee Before Confirmation

A fare or rate is not guaranteed merely because it has:

a. appeared in a search result;

b. been communicated through WhatsApp or email;

c. appeared in an itinerary;

d. been discussed by a consultant; or

e. been temporarily available through a Supplier system.

Unless Seven Clouds expressly confirms otherwise in writing, price and inventory remain subject to final Supplier confirmation and successful completion of the applicable booking or ticketing process.

6.4 Supplier and System Discrepancies

Seven Clouds shall not be responsible for a price or availability discrepancy caused exclusively by stale Supplier inventory, API latency, cache delay, GDS synchronisation failure, Supplier system error, fare withdrawal or other third-party system discrepancy outside Seven Clouds' reasonable control.

Where such discrepancy is identified before final confirmation, Seven Clouds may inform the Customer of the revised price or alternative availability.

No revised Booking shall be completed without the Customer's required authorisation where additional payment is required.

7. CUSTOMER AND PASSENGER VERIFICATION DUTY

7.1 Duty to Review

The Customer is responsible for carefully reviewing all Booking information provided for confirmation or verification.

This includes, where applicable:

a. passenger names and spelling;

b. title and gender designation where required by the Supplier;

c. date of birth;

d. passport number;

e. passport expiry date;

f. nationality;

g. travel dates;

h. origin and destination;

i. transit points;

j. flight numbers and timings;

k. hotel name and location;

l. room category and occupancy;

m. baggage allowance;

n. meal or ancillary selections; and

o. the complete itinerary.

7.2 Authorisation to Issue

Where Seven Clouds provides Booking details to the Customer for verification and the Customer instructs Seven Clouds to "proceed", "confirm", "issue", "book", "OK", "yes", "approved", "I accept" or communicates another reasonably clear authorisation, Seven Clouds may rely upon that authorisation.

7.3 Errors Not Identified Before Authorisation

Where an error was visible in information provided to the Customer for verification and the Customer authorised issuance without identifying that error, any subsequent correction shall be subject to applicable Supplier rules, availability, fare differences, penalties and Company Service Fees.

7.4 Seven Clouds Booking Error

Nothing in this section excludes responsibility to the extent a verified booking or ticketing error was directly caused solely by Seven Clouds after the Customer had provided accurate information and the Customer did not subsequently approve the incorrect information with knowledge of the discrepancy.

8. PASSPORTS, VISAS, TRANSIT AND ENTRY REQUIREMENTS

8.1 Passenger Responsibility

Each Passenger is responsible for ensuring that they possess all documents, permissions and qualifications required for the complete journey.

These may include:

a. a valid passport;

b. destination-specific minimum passport validity;

c. sufficient blank passport pages;

d. visas;

e. transit visas;

f. residence permits;

g. re-entry permits;

h. vaccination or health documentation;

i. travel authorisations;

j. onward or return tickets;

k. proof of accommodation;

l. proof of funds; and

m. any other document required by an airline, government, immigration authority, border authority or transit jurisdiction.

8.2 General Information Is Not Immigration Advice

Any general visa, transit, passport or entry information communicated by Seven Clouds is provided as travel assistance and does not constitute legal or immigration advice.

Immigration requirements may change without notice.

Passengers should verify applicable requirements with the relevant embassy, consulate, immigration authority or official government source.

8.3 Immigration and Boarding Decisions

Seven Clouds does not control and cannot guarantee decisions made by:

a. embassies;

b. consulates;

c. immigration authorities;

d. border-control authorities;

e. security authorities; or

f. airline check-in or boarding personnel acting pursuant to applicable documentation or regulatory requirements.

Except where directly caused by Seven Clouds' own proven error and subject to mandatory applicable law, Seven Clouds shall not be responsible for denied boarding, denied entry, deportation, detention, missed travel or other consequences arising from a Passenger's failure to satisfy applicable travel-document or entry requirements.

9. VISA ASSISTANCE SERVICES

9.1 No Visa Guarantee

Seven Clouds may provide visa application assistance, document coordination or submission facilitation.

Seven Clouds does not issue visas and does not control visa decisions.

A statement regarding an estimated processing period, historical approval experience, anticipated outcome or apparent eligibility does not constitute a guarantee of visa issuance.

9.2 Authority Discretion

Visa applications remain subject to the exclusive decision-making authority of the relevant embassy, consulate, immigration department or government authority.

Seven Clouds shall not be responsible for a refusal, delay, administrative processing period, security review, interview request, additional documentation request or policy change attributable to the relevant authority.

9.3 Processing Times

Visa processing periods are estimates unless expressly guaranteed by the competent issuing authority.

Seven Clouds does not guarantee that a visa will be issued before a Passenger's intended travel date.

9.4 Separate Travel Services

Visa refusal, delay or non-issuance does not automatically create a right to cancel or obtain a refund for flights, hotels, tours, insurance, transfers or other separately booked travel services.

Refund eligibility for each separate service shall be determined by the applicable Supplier rules and mandatory law.

9.5 Accuracy of Visa Documents

The Customer is responsible for providing complete, genuine and accurate documentation.

Seven Clouds may rely upon documents and information provided by the Customer and is not responsible for consequences arising from forged, altered, incomplete, misleading or inaccurate documents supplied by the Customer.

10. SUPPLIER ACTS, OMISSIONS AND OPERATIONAL DISRUPTIONS

The Customer acknowledges that independent Travel Service Providers retain operational control over the services they supply.

Subject to mandatory applicable law and except to the extent directly caused by Seven Clouds' own proven act or omission, Seven Clouds shall not be liable for a Supplier-Caused Event including:

a. flight cancellation;

b. flight delay;

c. schedule change;

d. route change;

e. aircraft substitution;

f. seat change;

g. cabin or equipment change;

h. denied boarding or airline overbooking;

i. baggage delay, damage or loss;

j. airline operational disruption;

k. hotel overbooking;

l. room substitution or reallocation;

m. hotel renovation or construction;

n. hotel closure;

o. unavailable or defective hotel amenities;

p. air-conditioning, internet, electricity or telecommunications failure at a Supplier property;

q. transfer delay or no-show;

r. vehicle substitution;

s. tour cancellation or itinerary change;

t. excursion cancellation;

u. Supplier insolvency, suspension or cessation of business;

v. Supplier staffing failure;

w. strike or industrial action;

x. GDS, API, bedbank or Supplier system failure;

y. Supplier inventory discrepancy;

z. fare withdrawal;

aa. Supplier-imposed ticketing deadline;

bb. unilateral Supplier amendment;

cc. acts or omissions of independent guides, drivers, hotel staff, airline personnel or other Supplier personnel; or

dd. any other operational matter controlled exclusively by the relevant Travel Service Provider.

Where reasonably practicable, Seven Clouds may provide reasonable intermediary assistance in communicating with the relevant Supplier.

Such assistance does not constitute acceptance of the Supplier's liability by Seven Clouds.

11. FLIGHT SCHEDULES AND PASSENGER MONITORING DUTY

Airline schedules are subject to change.

Passengers are responsible for monitoring their flight status and reviewing communications from Seven Clouds and the relevant airline.

Passengers should reconfirm flight schedules before departure and arrive at the airport within the check-in timeframe required by the operating airline.

Seven Clouds shall use reasonable efforts to communicate material schedule changes actually received and identified by Seven Clouds where valid Customer contact information is available.

Seven Clouds does not guarantee receipt of every Supplier-generated notification and shall not be responsible for a communication failure exclusively caused by inaccurate Customer contact information, Supplier notification failure, telecommunications outage or third-party messaging failure outside Seven Clouds' reasonable control.

12. CANCELLATIONS, AMENDMENTS AND NO-SHOWS

12.1 Supplier Rules Apply

Cancellation, amendment, reissue, rerouting and no-show requests are subject to the applicable Supplier Fare Rules.

Seven Clouds has no authority to override a Supplier's non-refundable, non-changeable or restricted fare condition.

12.2 Fare Difference and Supplier Charges

Any amendment may be subject to:

a. Supplier penalties;

b. fare or rate differences;

c. tax differences;

d. ancillary-service differences; and

e. applicable Company Service Fees.

12.3 No-Show

Failure to travel, check in, arrive at a meeting point or utilise a reserved service may be treated as a no-show.

A no-show may result in partial or complete forfeiture of the Booking value in accordance with applicable Supplier rules.

For multi-sector itineraries, failure to use one flight sector may result in cancellation of subsequent sectors by the airline.

12.4 Amendment Is Not Confirmed Until Reissued

An amendment request does not constitute a confirmed amendment.

The original Booking remains applicable unless and until the relevant Supplier confirms the change and, where required, a revised ticket, voucher or confirmation is issued.

13. REFUNDS AND SUPPLIER REMITTANCE

13.1 Refund Eligibility

Refund eligibility shall be determined according to:

a. mandatory applicable law;

b. applicable Supplier Fare Rules;

c. the circumstances of the cancellation or disruption; and

d. any booking-specific conditions accepted by the Customer.

13.2 Non-Refundable Bookings

Where a Travel Service Provider lawfully designates a Booking or component as non-refundable, Seven Clouds has no independent authority to compel the Supplier to authorise a refund.

13.3 Supplier-Dependent Refunds

Where Seven Clouds has remitted funds to a Travel Service Provider, consolidator, wholesaler or other travel intermediary, payment of any Supplier-authorised refund by Seven Clouds may be dependent upon Seven Clouds receiving, identifying and reconciling the relevant refundable funds or refund authority from the applicable party.

Seven Clouds is not required, except where mandatory applicable law provides otherwise or the refund liability arises directly from Seven Clouds' own proven breach, to advance its own funds to finance a refund obligation belonging exclusively to an independent Supplier.

13.4 Refund Timeframes

Any refund timeframe communicated by Seven Clouds is an estimate unless expressly stated otherwise in writing.

Refund processing may be affected by:

a. Supplier authorisation;

b. airline or Supplier audit;

c. BSP or GDS reconciliation;

d. consolidator processing;

e. payment-gateway settlement;

f. acquiring-bank processing;

g. card-scheme processing;

h. banking timelines;

i. compliance review; and

j. other third-party procedures outside Seven Clouds' reasonable control.

Seven Clouds shall process refundable amounts within a commercially reasonable period after the applicable refund has been authorised and the relevant funds or confirmed refundable value have been received, identified and reconciled by Seven Clouds, subject to mandatory applicable law.

13.5 Supplier-Issued Non-Cash Refunds

Where a Supplier provides reimbursement exclusively in the form of a voucher, airline credit, EMD, travel certificate, credit shell or another non-cash instrument, Seven Clouds shall not be required to convert that Supplier-issued non-cash value into cash from Seven Clouds' own funds, except where required by mandatory applicable law.

The use, validity, transferability and expiry of such Supplier-issued credit remain subject to the Supplier's rules.

13.6 Seven Clouds Credit Notes

Where lawful and agreed with the Customer, or where Seven Clouds independently offers a commercial settlement, Seven Clouds may issue a Company credit note.

Unless otherwise stated on the credit note, Company credit notes:

a. may be used only for eligible services booked directly through Seven Clouds;

b. are non-transferable without written Company approval;

c. cannot be redeemed for cash except where required by applicable law; and

d. expire twelve months from the date of issuance.

Nothing in this section permits Seven Clouds to substitute a credit note where mandatory applicable law requires a monetary refund.

13.7 Refund to Original Payment Channel

Where reasonably practicable and subject to Supplier refund method, payment-provider requirements and mandatory law, approved monetary refunds may be processed to the original payment method.

Seven Clouds may require identity, payment or bank-account verification before processing a refund.

14. COMPANY SERVICE AND ADMINISTRATIVE FEES

Seven Clouds may charge separately disclosed Company Service Fees for booking, consultation, amendment, cancellation, refund facilitation, document handling or other administrative services.

Where applicable, a refund or amendment facilitation fee of AED 100 per ticketed Passenger may be charged in addition to Supplier penalties and fare differences, provided the fee was disclosed or incorporated into the applicable transaction.

Company Service Fees compensate Seven Clouds for intermediary and administrative work and may be non-refundable once the relevant work has been performed, subject to mandatory applicable law.

A refund or amendment facilitation fee shall not be charged to correct a verified ticketing or booking error caused solely and directly by Seven Clouds where the Customer had provided accurate information and had not approved the incorrect information with knowledge of the discrepancy.

15. PAYMENTS, FRAUD AND CHARGEBACKS

15.1 Payment

A Booking may be conditional upon receipt of cleared funds.

Submission of a payment instruction does not guarantee confirmation where the relevant fare or inventory changes before the Supplier confirms the Booking.

15.2 Payment Verification

Seven Clouds may request reasonable identity, cardholder, bank-account or transaction verification for fraud-prevention, regulatory or compliance purposes.

Seven Clouds may suspend booking fulfilment while a legitimate payment or compliance concern is being reviewed.

15.3 Third-Party Payments

Where a person pays for a Booking on behalf of another Passenger, the payer confirms that the payment is authorised.

Seven Clouds may request evidence of payment authority.

15.4 Chargebacks and Payment Disputes

A Customer should contact Seven Clouds promptly regarding a genuine billing or service dispute.

Where a Customer initiates a chargeback, payment reversal or payment dispute based on materially false information, including a false allegation that an authorised transaction was unauthorised, Seven Clouds reserves the right to provide booking records, acceptance records, communications, payment evidence and service-fulfilment evidence to the relevant bank, payment processor or card scheme.

Nothing in this clause restricts a Customer's lawful right to dispute an unauthorised or legitimately disputed transaction.

16. CUSTOMER COMMUNICATIONS AND WHATSAPP

Seven Clouds may communicate through email, telephone, SMS, WhatsApp and other electronic messaging services.

The Customer is responsible for providing accurate contact information and monitoring communications relating to an active Booking.

Seven Clouds may reasonably rely upon booking instructions received through a communication channel previously used by the Customer in relation to the relevant enquiry or Booking, subject to reasonable security and verification procedures.

Third-party telecommunications and messaging platforms are independently operated.

Seven Clouds shall not be responsible for message delay, delivery failure, platform outage or telecommunications disruption caused exclusively by a third-party communications provider and outside Seven Clouds' reasonable control.

Where a communication concerns an urgent same-day travel matter, the Customer should use the Company's designated urgent support channel rather than relying solely upon a single asynchronous message.

17. ARTIFICIAL INTELLIGENCE AND AUTOMATED TOOLS

Seven Clouds may make available automated itinerary tools, artificial intelligence interfaces, conversational assistants, recommendation systems or other interactive digital features.

Outputs generated by such tools are informational and may contain inaccuracies, omissions or outdated information.

AI-generated output does not constitute:

a. confirmation of a Booking;

b. guaranteed fare availability;

c. a guaranteed hotel rate;

d. visa approval;

e. confirmation of immigration eligibility;

f. confirmation of admissibility to a destination;

g. guaranteed baggage entitlement;

h. legal advice;

i. immigration advice; or

j. a binding commercial commitment by Seven Clouds.

Customers must rely upon the final written Booking Confirmation, ticket, voucher, Supplier confirmation and applicable official government requirements.

A Booking exists only following the applicable confirmation process described in these Terms.

18. TRAVEL INSURANCE

Where Seven Clouds facilitates the purchase of travel insurance, the insurance product is underwritten and administered by the relevant insurer.

Seven Clouds does not determine insurance claims unless Seven Clouds is expressly identified as the insurer or authorised claims decision-maker.

Insurance coverage, exclusions, deductibles, pre-existing condition provisions and claim eligibility are governed by the insurer's policy wording.

The Customer is responsible for reviewing the applicable policy wording.

A recommendation to consider travel insurance does not constitute a representation that a specific loss will be covered.

19. CUSTOMER CONDUCT AND MISUSE

Customers must not:

a. submit false passenger information;

b. provide forged or altered travel documents;

c. make fraudulent payment claims;

d. misuse Company systems;

e. interfere with Website or Booking Platform security;

f. introduce malicious software;

g. impersonate another person;

h. use Company intellectual property without authorisation; or

i. use Company personnel or communication channels for unlawful, abusive or threatening purposes.

Seven Clouds may refuse or discontinue non-essential service to a Customer engaging in unlawful, fraudulent, threatening or materially abusive conduct, subject to existing contractual obligations and mandatory applicable law.

20. LIMITATION AND ALLOCATION OF LIABILITY

20.1 Mandatory Rights Preserved

Nothing in these Terms excludes or limits liability to the extent such liability cannot lawfully be excluded or limited under mandatory UAE law.

20.2 Supplier-Caused Events

Subject to Clause 20.1, Seven Clouds shall not be responsible for loss or damage caused exclusively by an independent Travel Service Provider's acts, omissions, operational decisions or failure to perform the underlying travel service where Seven Clouds has performed its own intermediary obligations with commercially reasonable care.

20.3 Company's Own Acts

Nothing in these Terms is intended to exempt Seven Clouds from liability imposed upon it by mandatory applicable law for its own proven acts or omissions.

20.4 Indirect Loss

To the maximum extent permitted by applicable law, Seven Clouds shall not be liable for indirect, incidental, special or consequential losses that were not reasonably foreseeable as a direct consequence of Seven Clouds' own proven breach.

This may include loss of business opportunity, loss of profit or purely consequential economic loss, subject always to mandatory applicable law.

20.5 Duty to Mitigate

A Customer claiming loss must take reasonable steps to mitigate avoidable loss.

Seven Clouds shall not be responsible, to the extent permitted by law, for an avoidable increase in loss caused by the Customer's unreasonable failure to take reasonable mitigating action after becoming aware of a travel disruption.

20.6 No Double Recovery

A Customer shall not be entitled to recover the same loss more than once from Seven Clouds, a Supplier, insurer, bank, card scheme or another party.

21. PERSONAL INJURY AND SUPPLIER PREMISES

Seven Clouds does not own or exercise operational control over independent airline aircraft, hotels, resorts, vehicles, vessels, attractions or other Supplier premises.

Subject to mandatory applicable law, Seven Clouds shall not be responsible for personal injury, property damage or other loss caused exclusively by the acts, omissions, premises, equipment or personnel of an independent Supplier.

Nothing in these Terms excludes liability that cannot lawfully be excluded or liability directly arising from Seven Clouds' own wrongful act.

22. FORCE MAJEURE AND EXTRAORDINARY CIRCUMSTANCES

Seven Clouds shall not be deemed in breach of its contractual obligations to the extent performance is prevented, materially delayed or rendered impossible by an event beyond its reasonable control.

Such events may include:

a. acts of God;

b. severe weather;

c. flood;

d. earthquake;

e. volcanic activity or volcanic ash;

f. epidemic or pandemic;

g. quarantine restrictions;

h. war or threat of war;

i. terrorism or serious security events;

j. civil disorder or insurrection;

k. government restrictions;

l. sanctions;

m. diplomatic restrictions;

n. border closures;

o. airport or runway closures;

p. airspace restrictions;

q. NOTAM restrictions;

r. air traffic control restrictions;

s. strikes or industrial action;

t. airline operational disruption;

u. immigration-system failure;

v. GDS or BSP disruption;

w. major telecommunications failure;

x. payment-network outage;

y. cyberattack or cyber-warfare; or

z. Supplier insolvency or cessation where outside Seven Clouds' reasonable control.

Where a Force Majeure event occurs, Seven Clouds' affected obligations shall be suspended or adjusted to the extent reasonably necessary.

Any cancellation, refund or alternative arrangement relating to the underlying travel service shall remain subject to applicable law and the relevant Supplier's available remedies and refund rules.

A Force Majeure event does not automatically entitle Seven Clouds to retain funds that it is legally required to return.

23. DATA PROTECTION AND PRIVACY

Seven Clouds processes personal data in accordance with its Privacy Policy and applicable UAE data-protection legislation.

Travel bookings may require the processing and transmission of personal data including names, dates of birth, passport information, contact information and travel details.

Where necessary to arrange a requested travel service, information may be transmitted to relevant Travel Service Providers, GDS operators, payment providers, insurers, visa-processing partners, government-facing service providers or other parties involved in fulfilling the Customer's request.

Customers should review the Seven Clouds Privacy Policy for further information concerning data processing, retention, disclosure and applicable data-subject rights.

Where consent is relied upon as a legal basis for processing, Seven Clouds shall obtain such consent in accordance with applicable law.

24. INTELLECTUAL PROPERTY

Unless otherwise identified, the Corporate Website, Company branding, written content, graphic interfaces, software elements and proprietary digital materials are owned by or lawfully licensed to Seven Clouds.

No person may reproduce, commercially exploit, distribute or falsely represent Seven Clouds' protected intellectual property without appropriate authorisation.

Third-party airline, hotel and Supplier trademarks remain the property of their respective owners.

Reference to a Supplier does not imply ownership of that Supplier's trademark by Seven Clouds.

25. VAT, TAXES AND GOVERNMENT CHARGES

Prices and charges communicated to consumers shall include VAT where required by applicable UAE tax legislation.

VAT treatment may vary according to the nature and place of the relevant supply and Seven Clouds' capacity in the relevant transaction.

Airline taxes, government levies, tourism fees, city taxes, resort fees, airport charges or other third-party charges may apply according to the relevant destination, Supplier or authority.

Where a tax or mandatory government charge is introduced, amended or reassessed before completion of the relevant service, the Customer may be required to pay the applicable amount where permitted by law and the relevant Booking conditions.

Seven Clouds shall issue tax documentation in accordance with applicable UAE tax requirements.

26. COMPLAINTS AND DISPUTE NOTIFICATION

A Customer who believes that Seven Clouds has made a booking, payment or administrative error should notify Seven Clouds as soon as reasonably practicable after discovering the issue.

The complaint should include:

a. Customer name;

b. Booking reference or PNR;

c. relevant travel date;

d. description of the complaint; and

e. supporting documentation reasonably available to the Customer.

Seven Clouds shall be given a reasonable opportunity to investigate and, where appropriate, communicate with the relevant Supplier.

Nothing in this clause prevents a Customer from exercising a mandatory statutory or regulatory right.

27. AMENDMENTS TO THESE TERMS

Seven Clouds may amend these Terms from time to time to reflect changes in law, regulatory requirements, technology, Company operations or travel-industry practices.

Updated Terms become effective when published or on the effective date expressly stated in the revised document.

A Booking confirmed before an amendment shall ordinarily remain governed by the contractual version incorporated into that Booking, unless:

a. mandatory law requires otherwise;

b. the Customer and Seven Clouds expressly agree to revised terms; or

c. a change relates to a mandatory Supplier or regulatory requirement applicable to the underlying travel service.

28. SEVERABILITY

If any provision of these Terms is determined by a competent court or authority to be unlawful, invalid or unenforceable, that provision shall be interpreted or limited to the minimum extent necessary to comply with applicable law.

The remaining provisions shall continue in effect to the extent legally permissible.

29. NO WAIVER

Failure by Seven Clouds to enforce a contractual right on one occasion does not constitute a permanent waiver of that right.

Any waiver must be clear and apply only to the specific circumstances for which it is given.

30. GOVERNING LAW AND JURISDICTION

These Terms and any non-contractual obligations arising from them shall be governed by the applicable federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai.

Subject to any mandatory consumer-protection, regulatory, conciliation or jurisdictional procedure applicable under UAE or Dubai law, disputes arising from these Terms shall be submitted to the competent courts of Dubai, United Arab Emirates.

31. ELECTRONIC RECORDS AND CONTRACTUAL EVIDENCE

To the extent permitted by applicable law, the parties acknowledge that electronic records may be used as evidence of communications and transaction instructions.

Relevant records may include:

a. email correspondence;

b. WhatsApp or electronic messages;

c. digital acceptance records;

d. payment records;

e. system logs;

f. booking timestamps;

g. PNR history;

h. ticketing records;

i. recorded authorisations where lawfully obtained; and

j. other electronic transaction records.

A Customer's clear electronic instruction to proceed with a Booking may constitute evidence of booking authorisation.

32. BOOKING ON BEHALF OF OTHER PASSENGERS

Where a Customer makes a Booking for another Passenger, the Customer confirms that they are authorised to provide the relevant Passenger information and booking instructions required for the requested travel arrangements.

The Customer is responsible for communicating the Booking conditions, itinerary and relevant Supplier requirements to the other Passengers included in the Booking.

The Customer must not submit another person's personal information to Seven Clouds without an appropriate lawful basis or authority.

33. COMPLETE AGREEMENT

These Terms, together with any applicable booking-specific written conditions, Supplier Fare Rules and terms expressly incorporated into the relevant transaction, constitute the applicable contractual framework for the Booking.

General verbal statements, marketing content or informal discussions shall not override confirmed written Booking conditions or applicable Supplier rules.

Nothing in this clause excludes liability for fraudulent misrepresentation or any liability that cannot lawfully be excluded.

34. OFFICIAL COMMUNICATION AND LEGAL NOTICES

Formal legal notices relating to these Terms may be sent to:

Seven Clouds Travel & Tourism LLC Dubai, United Arab Emirates

Administrative Email: admin@sevencloudstravel.com

Routine booking, refund and operational enquiries should be submitted through the Company's designated customer-service channels.

35. LANGUAGE AND UAE LAW

These Terms may be made available in English and Arabic.

Any interpretation, enforcement or language precedence shall remain subject to mandatory applicable UAE law and the determination of the competent UAE court or authority.

No translated version is intended to reduce any mandatory consumer right available under UAE law.

36. ACKNOWLEDGEMENT

By providing clear authorisation to proceed with a Booking after being given access to these Terms, submitting Passenger details for the purpose of completing an authorised Booking, authorising ticket issuance, or making full or partial payment pursuant to a confirmed booking instruction, the Customer acknowledges that:

a. the Customer has had an opportunity to review these Terms;

b. Seven Clouds generally acts as a travel intermediary in relation to services operated by independent Travel Service Providers;

c. the underlying travel service may be subject to separate Supplier Fare Rules and booking conditions;

d. travel prices and availability may remain dynamic until final confirmation;

e. the Customer is responsible for verifying Passenger and itinerary details;

f. visa and immigration decisions remain with competent authorities;

g. Supplier-caused operational disruptions are subject to the applicable Supplier's rules and mandatory law; and

h. no provision of these Terms is intended to exclude a right that cannot lawfully be excluded under applicable UAE law.

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