Terms and Conditions of Use

1. PREAMBLE & CONTRACTUAL FORMATION

These Terms and Conditions of Use (hereinafter referred to as the "Agreement") construct a legally binding covenant between the user (hereinafter "User," "You," or "Your") and Seven Clouds Travel & Tourism LLC, a corporate entity registered pursuant to the commercial statutes of the United Arab Emirates under DED License No. 930721 (hereinafter the "Company," "We," or "Our"). This Agreement governs Your access, navigation, and utilization of the digital ecosystem located at www.sevencloudstravel.com (the "Corporate Website"). By accessing this portal, You unequivocally stipulate that You have reviewed, comprehended, and consented to be bound by these provisions in their entirety. You further acknowledge that this Corporate Website functions exclusively as a promotional vanguard and corporate identity interface.

2. UNILATERAL RIGHT OF AMENDMENT

The Company reserves the unequivocal and unilateral right to amend, restate, or rescind any provision of this Agreement at its sole discretion, at any temporal juncture, and absent any obligation to render prior written notice. Such amendments shall be effectuated immediately upon their digital promulgation upon this Corporate Website.

Clause for Executed Transactions: Notwithstanding the foregoing, any commercial reservations formally executed and validated by Our authorized personnel prior to the publication of amended Terms shall remain governed strictly by the contractual iteration in effect at the precise moment of said booking's validation.

3. PLATFORM ARCHITECTURE & JURISDICTIONAL BOUNDARIES

You expressly acknowledge that the Corporate Website operates exclusively as a non-transactional interface and does not possess the inherent infrastructure of an autonomous Online Travel Agency (OTA).

3.1. Automated Redirection Mechanisms: Any engagement with flight aggregators, booking directives, or reservation inquiries originating on this Corporate Website may result in an automated redirection to Our dedicated, proprietary transactional ecosystem, located at www.cloudsscanner.com (the "Booking Platform").

3.2. Subordination to Third-Party Frameworks: Upon seamless transition to the aforementioned Booking Platform, any subsequent commercial transaction, financial remittance, or definitive reservation shall be governed exclusively by the sovereign User Agreement and Terms of Service native to Cloudsscanner.com.

3.3. Carve-Out for Digital Execution Conduits: Notwithstanding the general non-transactional designation of the Corporate Website, specific secure sub-directories and digital interfaces (expressly including the Terms & Conditions acceptance portal) function explicitly as legally binding execution conduits. The affirmative digital submission of Personally Identifiable Information (PII) via these conduits constitutes a legally binding preamble and absolute consent to commercial transactions subsequently finalized upon the proprietary Booking Platform (Cloudsscanner.com).

3.4. Informational Utility of Interactive Interfaces & Gamified Elements: You expressly acknowledge that any ancillary digital apparatus deployed upon this Corporate Website—inclusive of, but not restricted to, automated itinerary generators, interactive gamified components, and embedded conversational AI interfaces—are provisioned strictly for conceptual, demonstrative, and general informational utility. The outputs generated by these digital tools do not constitute legally binding commercial offers, guaranteed logistical availability, or finalized tariff structures.

3.5. Exclusive Governance of External Transactions: The Corporate Website categorically does not facilitate direct commercial booking or final ticketing execution. Any digital transition, automated redirection, or utilization of interactive conduits leading to our proprietary, standalone transactional ecosystem shall render any subsequent commercial engagement, financial remittance, or definitive reservation subject exclusively to the sovereign User Agreement, Privacy Policy, and Terms of Service native to Cloudsscanner.com. The Company explicitly disavows any contractual binding or fiduciary liability originating from the purely conceptual output of the Corporate Website's interactive tools.

4. CONTENT DISCLAIMERS & LIMITATION OF REPRESENTATIONS

All informational assets, commercial literature, itineraries, and matrices disseminated via this Corporate Website are provisioned strictly for general informational consumption.

4.1. Dynamic Tariffing, API Latency, and Ephemeral Quoting: Consumers are formally advised that the global aviation and hospitality sectors operate via dynamic, real-time Global Distribution Systems (GDS). Any financial tariff, quotation, or itinerary discussed via third-party messaging protocols or displayed on the Corporate Website is strictly ephemeral. The Company categorically disclaims all liability for tariff fluctuations, margin compression, or inventory exhaustion occurring prior to the definitive generation of a Passenger Name Record (PNR) and the absolute clearing of fiscal settlement.

Absence of Implied Warranties: While the Company undertakes commercially reasonable endeavors to authenticate the fidelity of published data, We expressly disclaim all representations, warranties, or guarantees—express or implied—regarding the exhaustive completeness, absolute reliability, or temporal currency of any travel compendiums exhibited herein.

Classification as an Invitation to Treat: Any enumeration of pricing structures, service packages, or logistical specifications upon this Corporate Website operates legally as an "invitation to treat," purposefully negating any interpretation as a legally binding commercial offer. Real-time tariffs and tangible inventory remain strictly contingent upon final verification at the point of execution upon the designated Booking Platform.

5. PROTECTION OF PROPRIETARY ASSETS

The entirety of the intellectual capital housed upon this Corporate Website—inclusive of, but not restricted to, textual drafts, graphic interfaces, corporate insignias, photographic assets, underlying software architecture, and source code—constitutes the exclusive and indefeasible property of Seven Clouds Travel & Tourism LLC and/or its authorized licensors. These assets are vigorously defended under the aegis of United Arab Emirates copyright statutes and applicable international intellectual property frameworks.

The registered trademarks and trade dress associated with "Seven Clouds" and "Cloudsscanner" are strictly prohibited from integration into any unaffiliated commercial product, service, or enterprise absent the procurement of explicit, formalized written authorization from the Company's executive directorate.

6. EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

To the absolute maximum extent sanctioned by the applicable jurisprudence of the United Arab Emirates, Seven Clouds Travel & Tourism LLC, alongside its executive officers, directors, employees, and affiliates, shall be held harmless and unconditionally indemnified against any and all liability for direct, indirect, incidental, punitive, exemplary, or consequential damages arising out of Your access to, or utilization of, this Corporate Website.

This limitation of liability explicitly encapsulates detriments originating from reliance upon general travel advisories, software anomalies, transmission of malicious cryptographic code (viruses), or the temporary or permanent latency of the digital infrastructure.

7. AGENCY FIDUCIARY STATUS & FISCAL PROTOCOLS

In relation to any travel logistics procured through the Company, whether facilitated digitally or manually brokered, the following legally binding parameters apply:

7.1. Designation as Intermediary Booking Agent: You unconditionally acknowledge that the Company acts strictly in a fiduciary capacity as a commercial intermediary. Our mandate is confined to facilitating contractual connections between the Consumer and the respective Principal Suppliers (e.g., Commercial Aviation Entities, Hospitality Venues, Terrestrial Transport Providers). We categorically disclaim any status as the principal operator of said services.

7.2. Primacy of Principal Supplier Tariffs & Fiscal Reconciliations: All petitions for itinerary cancellations, systemic amendments, and financial reimbursements are subordinated to, and strictly governed by, the specific Fare Rules and Terms of Service imposed by the presiding Principal Supplier. Should a reservation be contractually designated as "Non-Refundable" by said Supplier, the Company possesses no legal mechanism to abrogate this prohibitive status.

• Absolute Discretion on Refund Method (Credit Notes): The Company reserves the absolute and unilateral right, at its sole discretion, to issue any authorized refund in the form of a Corporate Credit Note rather than a reversal to the original form of payment or cash remittance.
• Non-Redeemable Status: Any Credit Note issued by the Company holds zero fiat cash value, is strictly non-transferable, and is definitively non-redeemable for cash, bank transfer, or credit card refund. Credit Notes may only be utilized as future transactional credit for travel logistics booked directly through Seven Clouds Travel & Tourism LLC or its proprietary, standalone Booking Platform, Cloudsscanner.com. Credit notes carry a strict expiration date of twelve (12) months from the date of issuance.
• Supplier Dependency & Undefined Temporal Processing Window: Consumers formally acknowledge that the Company acts solely as an intermediary; therefore, any refund processing is strictly contingent upon the Company first receiving the disbursed funds from the Principal Supplier. Because of external auditing protocols and supplier-side delays, the Company expressly does not guarantee any specific timeframe or deadline for the processing of refunds. The Company retains the right to process, audit, and disburse fiscal reconciliations on its own operational timeline, which will only commence subsequent to the supplier's final financial clearing.
• Administrative Processing Levy: The Company exacts a mandatory, strictly non-refundable administrative processing levy of AED 100 per ticketed passenger for the facilitation of any requested reimbursement or itinerary modification. This levy is assessed independently of, and in addition to, any punitive penalties exacted by the Principal Supplier.

7.3. Exclusion of Premises and Operational Liability: The Company does not exercise ownership, operational control, or daily administration over any hospitality property or transport apparatus. Consequently, the Company disclaims all liability pertaining to:

• Personal injury, bodily harm, tortious acts, unforeseen accidents, or fatalities transpiring within the sovereign premises of a Principal Supplier.
• Operational failures, qualitative degradation, or the absence of advertised amenities (e.g., HVAC malfunctions, telecommunication outages) encountered at the final destination.

7.4. Statutory Fiscal Compliance and Value Added Tax (VAT): In strict adherence to the Federal Tax Authority (FTA) mandates of the United Arab Emirates, all quoted tariffs, administrative processing levies, and service charges are exclusive of the mandated 5% Value Added Tax (VAT) unless explicitly stipulated otherwise in writing. Applicable sovereign taxes shall be dynamically appended to the final transactional invoice and borne entirely by the consumer.

8. INFORMATION GOVERNANCE & STATUTORY COMPLIANCE

8.1. Statutory Anchoring of Data Governance: The capture, processing, and retention of Personally Identifiable Information (PII)—including but not limited to digital footprints, IP addresses, and telephonic identifiers submitted via our digital execution conduits—are governed in strict accordance with UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data. The User's active digital submission of said data via the acceptance portal constitutes explicit, affirmative, and legally defensible consent for its processing and retention. For a comprehensive exposition of Our cryptographic standards and data handling methodologies, You are directed to consult Our official Privacy Policy.

9. GOVERNING LAW & DISPUTE RESOLUTION

The drafting, interpretation, execution, and enforcement of this Agreement shall be governed unconditionally by, and construed in strict accordance with, the Federal Laws of the United Arab Emirates and the specific municipal statutes of the Emirate of Dubai.

9.1. Exclusive Judicial Venue: Any litigation, controversy, or legal dispute arising out of, or tangentially connected to, the stipulations of this Agreement shall be submitted to the exclusive and unassailable jurisdiction of the Courts of Dubai.

9.2. Irrevocable Class Action Waiver: To the absolute fullest extent sanctioned by applicable jurisprudence, You formally covenant that any and all dispute resolution proceedings shall be pursued solely on an individual basis. You hereby expressly, knowingly, and irrevocably waive any statutory right to instigate, join, or participate in a "Class Action" lawsuit, consolidated litigation, or representative arbitration directed against the Company.

10. FORMAL COMMUNICATIONS & NOTICES

For the transmission of official legal notices, proposals for strategic enterprise partnerships, or formalized media relations inquiries, please direct all communications to Our central administrative directorate:

• Designated Administrative Email: admin@sevencloudstravel.com
• Corporate Headquarters: Dubai, United Arab Emirates

11. FORCE MAJEURE & EXONERATION OF FULFILLMENT OBLIGATIONS

The Company shall be unconditionally exonerated from liability, and shall not be deemed in breach of this Agreement, for any delay, default, or failure in the performance of its logistical or fiduciary obligations if such failure is proximately caused by events beyond its reasonable corporate control. Such events (Force Majeure) encapsulate, but are not strictly limited to: Acts of God, global pandemics, sovereign government mandates, airspace closures, systemic telecommunication failures, cyber-warfare, civil insurrection, and severe meteorological anomalies.

12. INDEMNIFICATION REGARDING THIRD-PARTY TELECOMMUNICATION CONDUITS

The Company frequently utilizes third-party digital messaging protocols (e.g., Meta Platforms, Inc.’s WhatsApp API) to facilitate contractual formation and operational correspondence. The Company accepts absolutely no fiduciary or operational liability for communication latencies, message delivery failures, infrastructural outages, or data interception originating within these third-party telecommunication infrastructures.