This Terms and Conditions Agreement (hereinafter referred to as the "Agreement") is entered into by and between the user (hereinafter referred to as the "Client") and Seven Clouds Travel & Tourism LLC (hereinafter referred to as "Seven Clouds Travel"), a company duly registered under the Department of Economics in Dubai, holding license number 908407, with its principal place of business at S08 - Reem Al Nakheel Building, Street 37D, Deira, Dubai.

By engaging with the services offered by Seven Clouds Travel, the Client hereby affirms their acknowledgment, understanding, and unconditional acceptance of the terms stipulated herein:

1. ROLE AS INTERMEDIARY

Seven Clouds Travel functions strictly as an intermediary, facilitating access to third-party travel service providers, including but not limited to airlines, hotels, and tour operators. Seven Clouds Travel does not directly provide these services and is not liable for their performance, quality, or fulfillment.

2. THIRD-PARTY SERVICE PROVIDER LIABILITY

All services arranged through Seven Clouds Travel are provided by independent third-party suppliers. The respective service provider bears sole responsibility for any issues, failures, or liabilities arising from the services rendered, including but not limited to delays, cancellations, misconduct, negligence, or service disruptions. Seven Clouds Travel shall not be held liable for any damages, losses, or claims resulting from the actions or omissions of such third parties.

3. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Seven Clouds Travel disclaims all liability for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to personal injury, financial losses, inconvenience, or any other harm resulting from:

• The Client’s reliance on information provided by Seven Clouds Travel.
  
  

• The service provider’s failure to fulfill its obligations.
  
  

• Travel disruptions, including but not limited to cancellations, delays, lost luggage, or denied boarding.
  
  

• Force majeure events, such as natural disasters, government actions, pandemics, or civil unrest.
  
  

Notwithstanding the foregoing, Seven Clouds Travel’s total liability, if any, shall be limited to the amount paid by the Client for the disputed service, except in cases of gross negligence or willful misconduct.

4. DISPUTE RESOLUTION & CLIENT ASSISTANCE

In the event of service-related disputes, Seven Clouds Travel will, at its sole discretion, assist the Client in liaising with the service provider. However, Seven Clouds Travel does not guarantee dispute resolution, refunds, or compensation as outcomes remain solely at the discretion of the service provider.

5. REFUNDS, MODIFICATIONS & CREDIT VOUCHERS

• Requests for cancellations, modifications, or refunds are subject to the policies of the relevant service provider.
  
  

• Seven Clouds Travel may assist in communication with the service provider but shall not be obligated to secure any refunds or changes.
  
  

• In cases where a refund is approved, Seven Clouds Travel may issue a credit voucher in lieu of monetary reimbursement. The voucher:
  
  

  • Shall be valid for six (6) months from the date of issuance.
    
    

  • Must be used exclusively for services booked through Seven Clouds Travel.
    
    

  • Is non-transferable and non-refundable unless otherwise stated.
    
    

  • May not be redeemable for cash, except as determined by Seven Clouds Travel and subject to applicable service fees.
    
    

  • Refunds, if applicable, shall be issued at the sole discretion of Seven Clouds Travel, and no claim for a cash refund shall be entertained unless explicitly agreed upon in writing.
    
    

  • The credit voucher can be redeemed for cash by paying a fee of 10% of the voucher's value, with a minimum fee of AED 50 and a maximum fee of AED 150.
    
    

6. CLIENT’S ASSUMPTION OF RISK & INSURANCE REQUIREMENT

By engaging in travel services through Seven Clouds Travel, the Client acknowledges and voluntarily assumes all inherent risks associated with travel, including but not limited to accidents, illnesses, delays, loss of personal belongings, and force majeure events.

The Client must obtain adequate travel insurance to cover unforeseen circumstances, including medical emergencies, trip cancellations, lost baggage, and repatriation costs. Seven Clouds Travel shall not be responsible for any losses arising from the Client’s failure to secure insurance.

7. INDEMNIFICATION

The Client agrees to indemnify, defend, and hold harmless Seven Clouds Travel, its directors, employees, and agents from any claims, demands, lawsuits, liabilities, damages, costs, or expenses arising from:

• The Client’s failure to comply with these Terms and Conditions.
  
  

• Disputes with service providers.
  
  

• Misconduct, negligence, or willful default by the Client.
  
  

• Any financial or reputational losses incurred as a result of the Client’s actions.
  
  

• Any legal fees, regulatory fines, or costs incurred by Seven Clouds Travel as a result of the Client’s actions or non-compliance.
  
  

8. GOVERNING LAW & JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates - Dubai. Any disputes arising from or in relation to this Agreement shall be exclusively settled through arbitration in Dubai International Arbitration Centre (DIAC) in accordance with DIAC rules. All disputes shall first be referred to binding arbitration, and litigation may only be pursued if arbitration fails to resolve the matter. The Dubai courts shall have exclusive jurisdiction over any remaining disputes.

9. COMPENSATION CLAIMS FOR SERVICE FAILURES

• Compensation claims shall be handled at the sole discretion of the service provider.
  
  

• If a service provider offers compensation, the Client may accept or reject it. No further claims shall be entertained once compensation is accepted.
  
  

• If a Client declines the service provider’s compensation, they forfeit the right to any alternative claim.
  
  

• No compensation claims shall be entertained for services not availed due to the Client’s own delay, non-compliance, or lack of response.
  
  

10. FORCE MAJEURE DISCLAIMER

Seven Clouds Travel shall not be held liable for any failure to perform due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, terrorist attacks, government restrictions, or economic downturns. In the event of a force majeure event, Seven Clouds Travel reserves the right to cancel, suspend, or modify services without liability or obligation to issue refunds, except as determined at its sole discretion.

11. ACCEPTANCE OF TERMS

By engaging with the services of Seven Clouds Travel, the Client acknowledges and agrees that they have read, understood, and consented to these Terms and Conditions. If the Client disagrees with any clause herein, they must refrain from using the services.

12. AMENDMENTS & NOTIFICATIONS

Seven Clouds Travel reserves the right to modify these Terms and Conditions at any time without prior notice. Clients are encouraged to review the latest version, which shall be available on the official website. Any material changes affecting the Client’s rights shall be communicated via email or official announcements.

13. CONTACT INFORMATION

For inquiries regarding these Terms and Conditions, the Client may contact Seven Clouds Travel by clicking here.

**This Agreement shall take full effect from the date the Client engages in the services provided and/or when recieves the service document by Seven Clouds Travel & Tourism

Before using Our Website, you (meaning the user, as a visitor of the website or user of our other products that are subject to these Terms of Use) should familiarize yourself the present document (hereinafter referred to as the “Terms”), according to which we provide you with access to Our Website. Any use of our website, app, or any other web service on which Our Website or its software (functionality) is hosted is recognized as acceptance of these Terms, meaning you are giving your explicit consent to use Our Website under the conditions established below, as well as your consent to the Privacy Policy and Cookie Policy.

IF YOU DON’T ACCEPT THESE TERMS IN FULL, YOU MUST REFRAIN FROM USING OUR WEBSITE OR ANY OTHER PRODUCTS THAT ARE SUBJECT TO THESE TERMS AND LEAVE THE OUR WEBSITE OR RESPECTIVE WEBPAGE.

1.  General information

   1. Our Website is owned and operated by Seven Clouds Travel & Tourism LLC, (registration No. 908407) registered here in Dubai, U.A.E, and its subsidiaries (hereinafter referred to as the  “Owner”).

   2. Our Website is associated with multifunctional software product that incorporates two main features (online services): Metasearch Engine and other subscription product provided by third parties. Additionally, Our Website is a constantly developing product, which means that it may, from time to time, incorporate other features, media activities, and services either separated or connected with the Our Website’s core features.

   3. Our Website is intended for personal, non-commercial purposes only.

   4. Our Website can also provide users with all sorts of potentially useful information about different travel locations, routes, places to visit, and facilities (for informational purposes only, not as a recommendation or advertisement). Posting information and content in any form regarding travel locations, products, services, and providers of such services on Our Website constitutes neither a recommendation, instruction, or call to purchase such service nor an assessment or comparison of such services/partners among themselves.

   5. Important. OUR WEBSITE IS NOT A SERVICE THAT ALLOWS YOU TO DIRECTLY PURCHASE FLIGHT TICKETS OR OTHER SERVICES/PRODUCTS. ANY COMMERCIAL INTERACTIONS WITH THE USER REGARDING A PURCHASED SERVICE FOUND ON OUR WEBSITE OCCUR ON THE SIDE OF OUR WEBSITE’S PARTNERS. THE OWNER DOESN’T PARTICIPATE IN THESE INTERACTIONS IN ANY WAY. IN CASE OF DISPUTES REGARDING PURCHASED TICKETS OR OTHER SERVICES, YOU AGREE TO SEEK THEIR RESOLUTION DIRECTLY WITH THE PARTIES WHO ENTERED INTO THE LEGAL RELATIONSHIP WITH YOU TO PROVIDE THE RELEVANT SERVICES AND/OR RECEIVED PAYMENT (HOTELS, AIRLINES, CAR RENTALS, ETC.) OR THEIR AUTHORIZED AGENTS.

   6. Changes to these Terms. The Owner reserves the right to unilaterally change these Terms at any time and without prior notice. Notification about changes made to these Terms and information about their current version is published on this page. Changes to the Terms come into force from the date of their publication, unless otherwise specified in the relevant publication.

   7. If, for any reason, any of the conditions of these Terms are found to be invalid, the Terms will be enforced to the fullest extent permitted by applicable law and the other conditions will remain valid and in force.

2.  Dispute resolution and arbitration

   1. YOU AND THE OWNER AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS,
      THAT OCCURRED IN THE PAST OR SHOULD OCCUR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING INDIVIDUAL ARBITRATION (AND NOT CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTIONS OR ARBITRATION) RATHER THAN IN COURT OR VIA ANY OTHER PROCEEDING.

   2. Any of your concerns and claims arising out of the present Terms and/or the use of Our Website must first be dealt with settlement procedure. In the event of a dispute, you agree to send your complaint to the Owner both electronically to admin@sevencloudstravel.com and physically to Seven Cloud’s head office located at S08 – Al Reem Al Nakheel Building, Deira, Dubai, UAE. The response period is 45 days from the date on which the Owner receives the electronic version of the complaint.

   3. If we are unable to resolve the dispute within 60 days after the date on which the written complaint is received, then either you or the Owner may start an arbitration proceeding with:

1. 3. •  Local governing laws of the country where the company is established

   4. The arbitration shall be held in English by a single arbitrator. Any arbitration shall be individual and not a class, collective, consolidated, or representative arbitration. The place of arbitration shall be the judicial district that includes the address you provide in your written notification.

   5. You are responsible for all additional fees and costs that you may incur in relation to the arbitration, including, but not limited to, expenses related to attorneys or expert witnesses.

   6. You understand and agree that, by using Our Website (i.e., accepting these Terms), you and the Owner are waiving the right to a trial before a judge or jury in a public court.

2. The use of Our Website

   3. By using Our Website and visiting websites/applications of the Owner, you confirm and guarantee that you have reached the age of majority in your country of residence, have the necessary legal capacity to do so, have received the necessary consent and permissions if acting in someone else’s interest, and provide accurate, full, and reliable information when using Our Website.

   4. The Owner grants you, free of charge, a non-exclusive and non-transferable worldwide license to access and use Our Website on a personal device, for your private interest only, in accordance with the direct functional purpose of Our Website, and exclusively for the legitimate purposes specified in the Terms.

   5. Interaction with Our Website, including the formation of search queries for flight tickets, is carried out exclusively by means of the digital interface provided to users by our service partner or third parties providing services.

   6. When using Our Website, you agree:

      • not to interfere with the work of Our Website in ways that may result in a violation of its performance, including forming requests outside of the user interface;

      • not to any programs or applications that are not authorized by the Owner to interact with Our Website;

      • not to modify, improve, translate into other languages, decompile, disassemble, decode, frame, emulate, violate the integrity of, or restore the source code of Our Website or any of its parts;

      • not to use Our Website or the content available on Our Website for illegal purposes or in order to pursue unfair purposes (e.g., visiting a partner web-resource and making fraudulent bookings).

   7. The Owner reserves the right, at any time and at their sole discretion, to terminate maintenance of Our Website, change its functionality, as well as prohibit a specific user, while the user is obliged to stop using Our Website if specifically requested to do so.

   8. The functions of Our Website allow users to personalize the service for their own needs. You agree to the fact that your authorized access of the website, use of the Personal Account assigned to you on Our Website, and access to certain features, promotions, or search history, is regulated in the same way as unauthorized access.

   9. The Owner has the right, at any time, to remove any of your content and/or restrict the access of other users to said content, if such content or your actions may potentially, in any way, violate these Terms, the Privacy Policy, applicable legislation, or generally accepted behavioural norms on the internet, or threaten the security of the service or the service of third parties as well as their psychological state.

3.  Disclaimers and liability

   3. Our Website functionality is provided "as is." The Owner does not provide any warranties regarding the error-free and uninterrupted operation of Our Website or its parts, components, or features, nor compliance of Our Website’s functionality with the specific expectations of the user. The Owner does not guarantee the veracity, accuracy, completeness, and timeliness of data provided by Our Website, nor do they provide any other warranties, which are not expressly stated in these Terms, including when providing support services regarding the use of the metasearch service or other available functionality.

   4. The Owner is not responsible for any direct or indirect consequences of any use or inability to use Our Website (including data) and/or the damage caused to you and/or third parties as a result of any use, non-use, or inability to use Our Website or its separate components and/or functions, including as a result of possible errors or failures in its operation.

   5. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE OWNER BE LIABLE FOR ANY INTENTIONAL, INCIDENTAL, CONSEQUENTIAL, STATUTORY, EXEMPLARY, PUNITIVE, OR OTHER INDIRECT DAMAGES OR FOR ANY LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF USE DAMAGES, EVEN IF THE OWNER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT THE OWNER’S MAXIMUM AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT WILL NOT EXCEED ONE HUNDRED UNITED ARAB EMIRATES DIRHAM (AED100). THIS LIMITATION SHALL APPLY TO ANY AND ALL LIABILITIES OR CAUSES OF ACTION, HOWEVER ALLEGED OR ARISING, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, BREACH OF CONTRACT, OR ANY OTHER CLAIM WHETHER IN TORT, CONTRACT, OR EQUITY.

   6. You agree to use Our Website in accordance with the laws of the country in which you are located and bear liability for violating restrictions on the use of Our Website or its different functions according to respective legislation.

   7. You are solely responsible before third parties for your actions related to the use of Our Website, including if such actions result in violating the rights and legitimate interests of third parties, as well as for compliance with applicable legislation when using Our Website.

4.  Intellectual property

   3. Intellectual property rights to the objects of intellectual property of Our Website implemented therein (software and hardware product, interface, algorithms, design, mechanics of interactions, texts, images, databases, knowledge, trademarks, trade names, other means of identification, etc.), as well as domain names, are vested in the Owner or third parties, which are the rights holders and provide the Owner with a license or are distributed by the Owner on behalf of the rights holders.

Disclaimer: Our Website’s name and logo are both independent and combined trademarks that are used by the Owner, officially and legitimately, to conduct the business described above. All the Our Website branded materials (name, logo, color palette, font, design) that you may view on the website and that refer to the Owner’s business shall be considered part of the Our Website trademark and/or intellectual property of the Owner.

3. 1. Intellectual property objects and other third-party content, exclusive rights to which are not licensed or vested in the Owner, are displayed solely to inform users about a particular airline, OTA, booking system, etc., that is available, for example, on the search results page on Our Website. Nothing should be construed as our pretension to such third-party content or as granting any license or right to use displayed content on Our Website without the express written permission of its respective owner.

   2. The use of the intellectual property objects of the Owner is only possible within the framework of the functionality offered by Our Website. You agree that the use of Our Website does not grant you any rights to the specified intellectual property objects, except for the rights explicitly specified in the Terms.

   3. Any content that Our Website receives from you, upon authorization or through any other use of Our Website, must be rightfully accessible to you and must not violate the rights and legitimate interests of third parties or applicable law. You provide the Owner with a free of charge, perpetual, transferable, revocable, sub-licensable license to use, modify, reproduce, distribute, and prepare derivative works of, publicly perform, and publicly display (in any form and on all mediums now known or hereafter devised) all content provided. The Owner can use such content in any format, channel, platform, or territory with the right to localize it into other languages. If uploaded or submitted to Our Website, you further provide permission to use your name, image, or other personal attributes in connection with such content.

4.  THIRD PARTY / PARTNER Services

   1. Any use of the third party / partner services through our website is sole responsibility of the user

   2. While using the third party / partner services or software or website the user will have to agree to the terms and conditions & privacy policy as stated by the third party / partner in their terms of use / service agreement

   3. FOR ANY USE OF THIRD PARTY / PARTNER SERVICES, SEVEN CLOUDS TRAVEL & TOURISM LLC WILL NOT BE LIABLE & IN CASE OF ANY LOSS THE USER AGREES TO CONTACT & FOLLOW THE TERMS OF USE OF THE THIRD PARTY / PARTNER AGREEMENT, TERM OF USE, PRIVACY POLICY AND ALL TERMS AS SET BY THIRD PARTY / PARTNER 

If you do not agree with any of the above stated terms & conditions, we advise you to please exit our website. In event of still using our website you are agreeing to above all stated terms of use.