TERMS of USE

Last Updated: December 30, 2025 Version: 2.2

1. PREAMBLE & INTRODUCTION

These Terms of Use (hereinafter referred to as the "Agreement") govern your access to and use of the corporate website located at www.sevencloudstravel.com (hereinafter the "Corporate Website"). This website is owned, managed, and operated by Seven Clouds Travel & Tourism LLC, a limited liability company incorporated under the laws of the United Arab Emirates, bearing DED License No. 930721.

By accessing or using this Corporate Website, you explicitly acknowledge that you have read, understood, and agreed to be bound by these Terms. This Corporate Website is strictly intended for informational, corporate identity, and marketing purposes only.

2. MODIFICATION OF TERMS

Seven Clouds Travel & Tourism LLC reserves the right to modify, amend, or update these Terms at any time without prior notice. Such changes shall be effective immediately upon posting to the Corporate Website.

Important Notice Regarding Retroactive Changes: Notwithstanding the foregoing, any manual bookings confirmed by our staff prior to the effective date of any new Terms shall remain governed by the Terms in effect at the time of that specific booking.

3. PLATFORM REDIRECTION & TRANSACTIONAL LIMITATIONS

You explicitly acknowledge and agree that sevencloudstravel.com does not function as a direct booking engine or Online Travel Agency (OTA) interface.

3.1. Automatic Redirection

Any search widgets, "Book Now" buttons, or flight/hotel inquiries initiated on this Corporate Website may automatically redirect you to our dedicated transactional platform, www.cloudsscanner.com (hereinafter the "Booking Platform").

3.2. Governance of Transactions

Once redirected to the Booking Platform, any resulting commercial transaction, payment, or reservation will be governed exclusively by the User Agreement & Terms of Service of Cloudsscanner.com.

4. NATURE OF CONTENT & DISCLAIMERS

The content provided on this Corporate Website, including but not limited to blogs, destination guides, corporate profiles, and service descriptions, is provided for general informational purposes only.

No Warranty of Accuracy: While we endeavor to ensure the accuracy of information, Seven Clouds Travel & Tourism LLC makes no representations or warranties regarding the completeness, reliability, or timeliness of any travel guides or corporate information displayed herein.
Marketing Material Only: Any listing of travel packages, prices, or itineraries on this Corporate Website constitutes "marketing material" and an invitation to treat, not a binding legal offer to sell. Live pricing and availability are subject to confirmation at the time of booking via the Booking Platform.

5. INTELLECTUAL PROPERTY RIGHTS

All content, including text, graphics, logos, icons, images, audio clips, and software, is the exclusive property of Seven Clouds Travel & Tourism LLC or its licensors and is protected by UAE and international copyright laws.

The trademarks "Seven Clouds" and "Cloudsscanner" may not be used in connection with any product or service that is not affiliated with Seven Clouds Travel & Tourism LLC without prior written consent.

6. GENERAL LIMITATION OF LIABILITY

To the fullest extent permitted by applicable UAE law, Seven Clouds Travel & Tourism LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of this Corporate Website.

This limitation applies to damages arising from reliance on general travel information, technical errors, viruses, or the inability to access the Corporate Website.

7. AGENCY ROLE, REFUNDS & PREMISES LIABILITY

For any services booked through Seven Clouds Travel & Tourism LLC, whether via our digital platforms or manually facilitated by our staff and representatives, the following terms apply:

7.1. Role as Intermediary Agent

You explicitly acknowledge that Seven Clouds Travel & Tourism LLC acts solely as an Intermediary Agent. We facilitate connections between you and Third-Party Suppliers (including but not limited to Airlines, Hotels, and Transport Companies). We are not the operator or provider of these services.

7.2. Supplier Rules & Refunds

All cancellations, amendments, and refunds are strictly governed by the specific Fare Rules and Terms of the Third-Party Supplier. If a booking is designated as "Non-Refundable" by the Supplier, Seven Clouds cannot override this status.

Administrative Fee: Seven Clouds charges a mandatory, non-refundable Administrative Fee of AED 100 per passenger for processing any refund or amendment, in addition to any Supplier penalties.
Processing Timeline: Refunds are subject to Supplier audit and banking timelines, typically requiring up to 90 days to reflect in the customer's account.

7.3. Disclaimer of Premises Liability

Seven Clouds does not own, manage, control, or operate any hotel property or transport vehicle. Consequently, Seven Clouds assumes no liability for:

Personal injury, theft, accident, or death occurring on the premises of a Service Provider (e.g., Hotel Lobby, Pool, Guest Room, or Transfer Vehicle).
Failure of amenities (e.g., non-functional Air Conditioning, Wi-Fi, or Pool availability) or service quality issues at the destination.

8. PRIVACY & DATA PROTECTION

We are committed to protecting your personal data. While this Corporate Website is primarily informational, we may collect data via contact forms or cookies to improve user experience. For comprehensive details on our data handling practices, please refer to our Privacy Policy.

9. GOVERNING LAW & DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the Federal Laws of the United Arab Emirates and the local laws of the Emirate of Dubai.

9.1. Exclusive Jurisdiction

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Dubai Courts.

9.2. Class Action Waiver

To the fullest extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You expressly waive any right to participate in a "Class Action" lawsuit or "Class-wide Arbitration" against Seven Clouds Travel & Tourism LLC.