These Terms and Conditions (hereinafter referred to as the "Agreement") are entered into by and between the user (hereinafter referred to as the "Client") and Seven Clouds Travel & Tourism LLC (hereinafter referred to as "Seven Clouds Travel"), a company duly registered under the Department of Economics in Dubai, with license number 908407, having its principal place of business at S08 - Reem Al Nakheel Building, Street 37D, Deira, Dubai.

By accepting and availing the services provided by Seven Clouds Travel, the Client hereby affirms their understanding and acceptance of the conditions as delineated hereunder:

1. SERVICE FACILITATION

Seven Clouds Travel functions solely as an intermediary, enabling access to various travel services inclusive of transportation, accommodation, and activities but not limited to airlines, hotels, and tour operators. These services are supplied by independent contractors and not directly by Seven Clouds Travel itself.

2. SERVICE PROVIDER RESPONSIBILITY

Services facilitated through Seven Clouds Travel are furnished by autonomous third-party service providers, including but not limited to airlines, hotels, and tour operators. The respective service provider bears exclusive responsibility for any complications or incidents that may arise during the service provision.

3. LIMITATION OF LIABILITY

Seven Clouds Travel disclaims all liability for any loss, damage, injury, or death ensuing from or associated with the services tendered by the service providers. This includes, but is not limited to, accidents, delays, cancellations, or any circumstances that are beyond the immediate control of Seven Clouds Travel.

4. ASSISTANCE AND RESOLUTION

In the event of disputes or issues pertaining to the services provided by the service providers, Seven Clouds Travel will undertake reasonable efforts to aid in resolving the matter. However, Seven Clouds Travel does not guarantee a satisfactory resolution as the ultimate outcome is at the discretion of the service provider.

5. REFUNDS AND MODIFICATIONS

Any requests for refunds, alterations, or modifications to the services are subject to the terms and conditions stipulated by the respective service provider. Seven Clouds Travel will assist in mediating communication with the service provider to investigate potential alternatives, but the final decision is vested with the service provider.

6. ACCEPTANCE OF RISKS

The Client acknowledges and accepts the inherent risks associated with travel by consenting to the services facilitated by Seven Clouds Travel. This includes, but is not limited to, travel-related accidents, illnesses, and unpredictable events. The Client bears the responsibility to procure adequate travel insurance to mitigate these risks.

7. INDEMNITY

The Client agrees to indemnify and hold harmless Seven Clouds Travel, its employees, agents, and affiliates from any claims, demands, or legal actions arising from their use of the services provided by the service providers.

8. GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in alignment with the laws of the United Arab Emirates - Dubai. Any disputes or claims arising out of or in relation to this Agreement shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates - Dubai.

9. CLAIM & COMPENSATION FOR SERVICES

In the event of a service provider failing to deliver a specific service as committed, the compensation or claim may be administered in one or more forms as decided by the service provider:

• Compensation or claim will be managed by Seven Clouds Travel, predicated upon the response, claim, or compensation received from the supplier.

• The compensation or claim may encompass the total or a portion of the amount, as per the discretion of the service provider.

• Compensation or claim may involve offering the same service on a subsequent date. Should the Client decline this offer, no further compensation or claim will be extended.

• Should the Client decline the claim or compensation presented by the service provider, they are obliged to accept this resolution and forfeit the right to any further claims.

• Claims for compensation do not apply to services that could not be rendered due to time constraints or due to the Client's delay. However, compensation and claims for services not provided by the service provider due to a lack of response are eligible for claim, subject to an exhaustive investigation and approval by the service provider.

10. DISCLAIMER

Seven Clouds Travel expressly declines any responsibility, involvement, or liability for any damages or losses in the case where the Client does not accept the claim or compensation as provided by the service provider.

11. ACCEPTANCE OF TERMS

By utilizing our services, the Client confirms that they have read, comprehended, and agreed to these Terms and Conditions. If the Client disagrees with any part of these Terms and Conditions, they are advised to refrain from using the services.

12. AMENDMENTS

These Terms and Conditions are subject to amendment without prior notice. It is the Client's responsibility to review and familiarize themselves with the most recent version available on the official website of Seven Clouds Travel.

13. CONTACT US

Should the Client have any inquiries or concerns regarding these Terms and Conditions, they are kindly requested to contact our team for further clarification.

We appreciate the Client's decision to choose Seven Clouds Travel & Tourism LLC.

This Agreement has been executed and delivered as of the date the Client accepts the terms herein and avails the services provided by Seven Clouds Travel.

Before using Our Website, you (meaning the user, as a visitor of the website or user of our other products that are subject to these Terms of Use) should familiarize yourself the present document (hereinafter referred to as the “Terms”), according to which we provide you with access to Our Website. Any use of our website, app, or any other web service on which Our Website or its software (functionality) is hosted is recognized as acceptance of these Terms, meaning you are giving your explicit consent to use Our Website under the conditions established below, as well as your consent to the Privacy Policy and Cookie Policy.

IF YOU DON’T ACCEPT THESE TERMS IN FULL, YOU MUST REFRAIN FROM USING OUR WEBSITE OR ANY OTHER PRODUCTS THAT ARE SUBJECT TO THESE TERMS AND LEAVE THE OUR WEBSITE OR RESPECTIVE WEBPAGE.

1.  General information

   1. Our Website is owned and operated by Seven Clouds Travel & Tourism LLC, (registration No. 908407) registered here in Dubai, U.A.E, and its subsidiaries (hereinafter referred to as the  “Owner”).

   2. Our Website is associated with multifunctional software product that incorporates two main features (online services): Metasearch Engine and other subscription product provided by third parties. Additionally, Our Website is a constantly developing product, which means that it may, from time to time, incorporate other features, media activities, and services either separated or connected with the Our Website’s core features.

   3. Our Website is intended for personal, non-commercial purposes only.

   4. Our Website can also provide users with all sorts of potentially useful information about different travel locations, routes, places to visit, and facilities (for informational purposes only, not as a recommendation or advertisement). Posting information and content in any form regarding travel locations, products, services, and providers of such services on Our Website constitutes neither a recommendation, instruction, or call to purchase such service nor an assessment or comparison of such services/partners among themselves.

   5. Important. OUR WEBSITE IS NOT A SERVICE THAT ALLOWS YOU TO DIRECTLY PURCHASE FLIGHT TICKETS OR OTHER SERVICES/PRODUCTS. ANY COMMERCIAL INTERACTIONS WITH THE USER REGARDING A PURCHASED SERVICE FOUND ON OUR WEBSITE OCCUR ON THE SIDE OF OUR WEBSITE’S PARTNERS. THE OWNER DOESN’T PARTICIPATE IN THESE INTERACTIONS IN ANY WAY. IN CASE OF DISPUTES REGARDING PURCHASED TICKETS OR OTHER SERVICES, YOU AGREE TO SEEK THEIR RESOLUTION DIRECTLY WITH THE PARTIES WHO ENTERED INTO THE LEGAL RELATIONSHIP WITH YOU TO PROVIDE THE RELEVANT SERVICES AND/OR RECEIVED PAYMENT (HOTELS, AIRLINES, CAR RENTALS, ETC.) OR THEIR AUTHORIZED AGENTS.

   6. Changes to these Terms. The Owner reserves the right to unilaterally change these Terms at any time and without prior notice. Notification about changes made to these Terms and information about their current version is published on this page. Changes to the Terms come into force from the date of their publication, unless otherwise specified in the relevant publication.

   7. If, for any reason, any of the conditions of these Terms are found to be invalid, the Terms will be enforced to the fullest extent permitted by applicable law and the other conditions will remain valid and in force.

2.  Dispute resolution and arbitration

   1. YOU AND THE OWNER AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS,
      THAT OCCURRED IN THE PAST OR SHOULD OCCUR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING INDIVIDUAL ARBITRATION (AND NOT CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTIONS OR ARBITRATION) RATHER THAN IN COURT OR VIA ANY OTHER PROCEEDING.

   2. Any of your concerns and claims arising out of the present Terms and/or the use of Our Website must first be dealt with settlement procedure. In the event of a dispute, you agree to send your complaint to the Owner both electronically to admin@sevencloudstravel.com and physically to Seven Cloud’s head office located at S08 – Al Reem Al Nakheel Building, Deira, Dubai, UAE. The response period is 45 days from the date on which the Owner receives the electronic version of the complaint.

   3. If we are unable to resolve the dispute within 60 days after the date on which the written complaint is received, then either you or the Owner may start an arbitration proceeding with:

1. 3. •  Local governing laws of the country where the company is established

   4. The arbitration shall be held in English by a single arbitrator. Any arbitration shall be individual and not a class, collective, consolidated, or representative arbitration. The place of arbitration shall be the judicial district that includes the address you provide in your written notification.

   5. You are responsible for all additional fees and costs that you may incur in relation to the arbitration, including, but not limited to, expenses related to attorneys or expert witnesses.

   6. You understand and agree that, by using Our Website (i.e., accepting these Terms), you and the Owner are waiving the right to a trial before a judge or jury in a public court.

2. The use of Our Website

   3. By using Our Website and visiting websites/applications of the Owner, you confirm and guarantee that you have reached the age of majority in your country of residence, have the necessary legal capacity to do so, have received the necessary consent and permissions if acting in someone else’s interest, and provide accurate, full, and reliable information when using Our Website.

   4. The Owner grants you, free of charge, a non-exclusive and non-transferable worldwide license to access and use Our Website on a personal device, for your private interest only, in accordance with the direct functional purpose of Our Website, and exclusively for the legitimate purposes specified in the Terms.

   5. Interaction with Our Website, including the formation of search queries for flight tickets, is carried out exclusively by means of the digital interface provided to users by our service partner or third parties providing services.

   6. When using Our Website, you agree:

      • not to interfere with the work of Our Website in ways that may result in a violation of its performance, including forming requests outside of the user interface;

      • not to any programs or applications that are not authorized by the Owner to interact with Our Website;

      • not to modify, improve, translate into other languages, decompile, disassemble, decode, frame, emulate, violate the integrity of, or restore the source code of Our Website or any of its parts;

      • not to use Our Website or the content available on Our Website for illegal purposes or in order to pursue unfair purposes (e.g., visiting a partner web-resource and making fraudulent bookings).

   7. The Owner reserves the right, at any time and at their sole discretion, to terminate maintenance of Our Website, change its functionality, as well as prohibit a specific user, while the user is obliged to stop using Our Website if specifically requested to do so.

   8. The functions of Our Website allow users to personalize the service for their own needs. You agree to the fact that your authorized access of the website, use of the Personal Account assigned to you on Our Website, and access to certain features, promotions, or search history, is regulated in the same way as unauthorized access.

   9. The Owner has the right, at any time, to remove any of your content and/or restrict the access of other users to said content, if such content or your actions may potentially, in any way, violate these Terms, the Privacy Policy, applicable legislation, or generally accepted behavioural norms on the internet, or threaten the security of the service or the service of third parties as well as their psychological state.

3.  Disclaimers and liability

   3. Our Website functionality is provided "as is." The Owner does not provide any warranties regarding the error-free and uninterrupted operation of Our Website or its parts, components, or features, nor compliance of Our Website’s functionality with the specific expectations of the user. The Owner does not guarantee the veracity, accuracy, completeness, and timeliness of data provided by Our Website, nor do they provide any other warranties, which are not expressly stated in these Terms, including when providing support services regarding the use of the metasearch service or other available functionality.

   4. The Owner is not responsible for any direct or indirect consequences of any use or inability to use Our Website (including data) and/or the damage caused to you and/or third parties as a result of any use, non-use, or inability to use Our Website or its separate components and/or functions, including as a result of possible errors or failures in its operation.

   5. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE OWNER BE LIABLE FOR ANY INTENTIONAL, INCIDENTAL, CONSEQUENTIAL, STATUTORY, EXEMPLARY, PUNITIVE, OR OTHER INDIRECT DAMAGES OR FOR ANY LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF USE DAMAGES, EVEN IF THE OWNER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT THE OWNER’S MAXIMUM AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT WILL NOT EXCEED ONE HUNDRED UNITED ARAB EMIRATES DIRHAM (AED100). THIS LIMITATION SHALL APPLY TO ANY AND ALL LIABILITIES OR CAUSES OF ACTION, HOWEVER ALLEGED OR ARISING, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, BREACH OF CONTRACT, OR ANY OTHER CLAIM WHETHER IN TORT, CONTRACT, OR EQUITY.

   6. You agree to use Our Website in accordance with the laws of the country in which you are located and bear liability for violating restrictions on the use of Our Website or its different functions according to respective legislation.

   7. You are solely responsible before third parties for your actions related to the use of Our Website, including if such actions result in violating the rights and legitimate interests of third parties, as well as for compliance with applicable legislation when using Our Website.

4.  Intellectual property

   3. Intellectual property rights to the objects of intellectual property of Our Website implemented therein (software and hardware product, interface, algorithms, design, mechanics of interactions, texts, images, databases, knowledge, trademarks, trade names, other means of identification, etc.), as well as domain names, are vested in the Owner or third parties, which are the rights holders and provide the Owner with a license or are distributed by the Owner on behalf of the rights holders.

Disclaimer: Our Website’s name and logo are both independent and combined trademarks that are used by the Owner, officially and legitimately, to conduct the business described above. All the Our Website branded materials (name, logo, color palette, font, design) that you may view on the website and that refer to the Owner’s business shall be considered part of the Our Website trademark and/or intellectual property of the Owner.

3. 1. Intellectual property objects and other third-party content, exclusive rights to which are not licensed or vested in the Owner, are displayed solely to inform users about a particular airline, OTA, booking system, etc., that is available, for example, on the search results page on Our Website. Nothing should be construed as our pretension to such third-party content or as granting any license or right to use displayed content on Our Website without the express written permission of its respective owner.

   2. The use of the intellectual property objects of the Owner is only possible within the framework of the functionality offered by Our Website. You agree that the use of Our Website does not grant you any rights to the specified intellectual property objects, except for the rights explicitly specified in the Terms.

   3. Any content that Our Website receives from you, upon authorization or through any other use of Our Website, must be rightfully accessible to you and must not violate the rights and legitimate interests of third parties or applicable law. You provide the Owner with a free of charge, perpetual, transferable, revocable, sub-licensable license to use, modify, reproduce, distribute, and prepare derivative works of, publicly perform, and publicly display (in any form and on all mediums now known or hereafter devised) all content provided. The Owner can use such content in any format, channel, platform, or territory with the right to localize it into other languages. If uploaded or submitted to Our Website, you further provide permission to use your name, image, or other personal attributes in connection with such content.

4.  THIRD PARTY / PARTNER Services

   1. Any use of the third party / partner services through our website is sole responsibility of the user

   2. While using the third party / partner services or software or website the user will have to agree to the terms and conditions & privacy policy as stated by the third party / partner in their terms of use / service agreement

   3. FOR ANY USE OF THIRD PARTY / PARTNER SERVICES, SEVEN CLOUDS TRAVEL & TOURISM LLC WILL NOT BE LIABLE & IN CASE OF ANY LOSS THE USER AGREES TO CONTACT & FOLLOW THE TERMS OF USE OF THE THIRD PARTY / PARTNER AGREEMENT, TERM OF USE, PRIVACY POLICY AND ALL TERMS AS SET BY THIRD PARTY / PARTNER 

If you do not agree with any of the above stated terms & conditions, we advise you to please exit our website. In event of still using our website you are agreeing to above all stated terms of use.